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Privacy Policy

Your privacy is very important to us and Keats Holdings will always act to protect your information. Keats Holdings takes this responsibility seriously and is very careful about how and when your personal information is collected, used and shared.

This statement tells you in general terms what our commitment is, why we need to collect personal information, who we may share that information with (outside of Keats Holdings) and how you may access personal information that we keep.


Keats Holdings' Privacy commitment
  • We will always make sure that we handle your personal information securely and carefully and will only use your personal information when it is necessary for us to deliver you a service or perform other necessary business functions and activities
  • Keats Holdings will not use your information for purposes unrelated to the services we provide, unless we first obtain your consent
  • Wherever possible Keats Holdings will give you the option of interacting anonymously with us provided it is practicable and lawful to do so
  • We will always use fair and lawful means of collecting personal information
  • In most circumstances we will collect personal information directly from you

What personal information do we collect?

Different personal information is collected for different reasons. The personal information we collect is in most cases supplied directly by you when you give us your details, place an order, seek a refund without a receipt, or provide feedback to us.

Personal information can include information such as your name, address, contact details and shopping purchases.

The type of service or interaction you wish to receive will determine the specific type of information we need to collect. Personal information may include the following:

  • Name
  • Address, phone and other contact details (fax, email etc)
  • Merchandise information (purchases, orders etc), and method of payment

Depending on the circumstance, sometimes we collect other information such as what your areas of interest are, so that we can improve our service to you.


Cookies & how they work

When you visit the Bush Explorers web site, our site will automatically send you a "cookie".

A cookie is a piece of text sent from a web server to your computer, and is used to identify you only by a random number. This information does not personally identify you, but it does tell us that your computer has visited our site and what areas of the site have been browsed.

You can decline cookies by adjusting the “accept cookies” setting in your browser, however this may affect the functionality of the web site.


Why we collect information

We may collect information for a number of reasons including to:

  • deliver products or services to you
  • complete other transactions with you or on your behalf
  • better understand your requirements and preferences
  • improve our service
  • protect against fraud or theft
  • provide offers that are of greater interest or benefit to you

How we collect this information?

The personal information we collect is in most cases directly supplied by you when you give us your details, place an order or provide feedback to us.

We collect information in a number of ways including:

  • When you register your details with us or give us the information
  • When you order goods or services
  • When you open an account with us

Who we may share your information with

Keats Holdings has no intention of selling your personal information to other parties, unless consent has been sought from you first or if we have already told you about the disclosure.

We also often need to pass personal details such as your name and address to companies who perform parts of our service delivery. This includes organisations such as delivery companies, mail houses and third party fulfillment contractors.

In all circumstances where your personal information is disclosed, Keats Holdings will ensure that these third parties undertake to protect your privacy.


Security

We will take all reasonable steps to store your personal information securely. In particular, we want you to feel confident in dealing with us on the internet.

Other Sites

Keats Holdings is not responsible for the privacy practices of sites that are linked to this site via hyperlinks, banner advertising or otherwise. Please take care at all times to check whose site you are visiting.


Access

If you would like to access your personal information, contact Keats Holdings using the Contact Form provided.


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